Privacy Policy

1. Information We Collect

• Inquiry information: when you send a quote request, consultation request, or reservation, we collect your name, email address, phone number (optional), your message, and any preferred dates or budget you choose to share.
• Clinic account information: if you register a clinic, we collect your first and last name, email address, and password (stored using industry-standard hashing — we never store it in plain text).
• Usage data:pages visited, searches performed, and general device/browser information, collected automatically to keep the Platform secure and to understand how it's used.
• Cookies: small files used to keep you signed in to a clinic account and to remember basic preferences — see our Cookie Policy.

We do not collect payment card information — Zeoby never processes payment for medical treatment.

2. How We Use Information

We use the information we collect to:

• Deliver your inquiry to the clinic you contacted, and let you track its status;
• Operate, maintain, and secure clinic accounts and the Platform;
• Send transactional emails (inquiry confirmations, status updates, account notices) — we do not send marketing email unless you opt in;
• Detect, investigate, and prevent fraud, abuse, and security incidents; and
• Comply with our legal obligations.

3. How We Share Information

We share the details of your inquiry with the specific clinic (or clinics) you chose to contact, so they can respond to you — this is the core purpose of the Platform. We may also share information with service providers who help us operate the Platform (such as cloud hosting and transactional email delivery), each bound by confidentiality obligations, and where required by law, regulation, or legal process. We do not sell your personal information to third parties. Patient reviews published on the Platform are shown anonymously and are not attributed to your name or contact details.

4. Cookies & Tracking

We use only essential cookies today — see our Cookie Policy for the full list and how to control them.

5. Data Retention

We retain inquiry and account information for as long as reasonably necessary to fulfill the purposes described above, resolve disputes, and comply with our legal obligations, after which it is deleted or anonymized.

6. Your Privacy Rights (GDPR, CCPA & Similar Laws)

Depending on where you live, you may have the right to request access to, a copy of, correction of, or deletion of your personal information; to object to or restrict certain processing; and, for California residents, to know what personal information is collected and to opt out of its sale or sharing (Zeoby does not sell or share personal information as defined by the CCPA). You can review and manage these choices on our Consent Preferences page, or contact us directly — we will respond within the timeframe required by applicable law.

7. Data Security

We use administrative, technical, and physical safeguards designed to protect your information, including encryption in transit and access controls on clinic accounts. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Children's Privacy

The Platform is not directed to individuals under 18, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.

9. International Data Transfers

Zeoby is US-operated, and information you submit may be processed and stored in the United States or other countries where our service providers operate. Where required, we rely on appropriate legal mechanisms to safeguard information transferred internationally.

10. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will update the "Last updated" date at the top of this page.

11. Contact Us

To ask a question about this Privacy Policy or to exercise any of your privacy rights, contact us at privacy@zeoby.com.